Frequently Asked Questions

Fend is a secure file delivery service that lets you send files with encrypted access codes. Instead of sharing links that can be forwarded, you share a unique code that only the intended recipient can use to download your files.

All files are encrypted using AES-256 encryption at rest and in transit. We use MinIO with server-side encryption, and optional client-side encryption is available. Each file transfer has a unique access code, and you can set expiration dates to automatically limit access.

No! Recipients do not need a Fend account. They simply enter the access code you provide to download the file. This makes it easy to send files to clients, partners, and anyone else.

Fend supports all file types including documents, images, videos, and more. PAYG supports files up to 5GB, with larger sizes available on paid plans.

You can set custom expiration dates for each file transfer, from 1 hour to 30 days. Once expired, the access code no longer works and the file cannot be downloaded. This gives you full control over your data.

Yes! Fend provides full audit trails showing when files were viewed, downloaded, and by which IP address. This is essential for compliance and security monitoring.

File sharing lets you send files to others. Upload requests let others send files to you securely. With upload requests, you create a request with an expiration date, and recipients use a code to upload files directly to your secure storage.

Yes, Fend is designed with GDPR, HIPAA, and SOC 2 compliance in mind. We provide audit logs, encryption, data retention controls, and are preparing for formal SOC 2 certification.

Absolutely. You can cancel your subscription at any time with no penalties. Your account will remain active until the end of your current billing period.

We accept all major credit cards including Visa, Mastercard, and American Express. For Enterprise plans, we also offer invoice-based payments.

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with Fend within the first 14 days, contact support for a full refund.

Yes! Fend is designed for businesses of all sizes. We offer team features, centralized billing, custom branding, and dedicated support for Professional and Enterprise plans.